Refund policy
Refund policy
Didn't fit? It happens.
Within 7 days of delivery: you can return any piece that is unworn and in its original packaging for a full refund to your original payment method.
After 7 days: we still accept returns of unworn pieces in original packaging, minus a 15% restocking fee.
How to start a return: email hello@badwithoutreason.com with your order number before you send anything. We'll reply with the return address and instructions.
What we can't take back:
- Custom and made-to-order pieces, including engraved locks and anything resized or altered for you
- Pieces that have been worn, damaged or altered after delivery
- Gift cards
Shipping costs aren't refundable, and you pay for return shipping unless we sent you the wrong item or it arrived damaged.
Damaged or wrong item: email us within 7 days of delivery with photos. We'll repair it, replace it or refund it, and cover shipping.
Refunds go back to your original payment method within 5–10 business days after we receive and inspect the return.
Exchanges: to swap a size or length, return the original and place a new order.